CHAPTER 8: GOT
THE MESSAGE? ELECTRONIC COMMUNICATION
JAMIE
SHEN
1. The four
key elements in the communication process are sender, communication channel,
receiver, and feedback.
2. Written communication
is best used when the message must be specific, will be easily understood,
requires quick distribution, and can be kept for future reference.
3. The best
time to use verbal messages are used when convenient in real time and where
immediate feedback is required.
4.
5. The four ways voice and data can be sent from one location to
another are Fax (Facsimile) Machines, Voice mail. Computer and internet
Telephony, and Video Teleconferencing.
6. WWW (World Wide Web): The
World Wide Web is a system of Internet servers that support specially formatted
documents.
HTML (Hypertext
Markup Language): Hypertext Markup Language, a standardized
system for tagging text files to achieve font, color, graphic, and hyperlink
effects on World Wide Web pages.
ARPANET (The Advanced
Research Projects Agency Network): The Advanced Research Projects Agency Network (ARPANET) was an early packet switching network and the
first network to implement the protocol suite TCP/IP. Both technologies became
the technical foundation of the Internet.
YWAP: Young
workers awareness program
INTRANET: a local
or restricted communications network, especially a private network created
using World Wide Web software.
WAN (wide
area network): A wide area network (WAN) is a
telecommunications network or computer network that extends over a large
geographical distance. Wide area networks often are established with leased
telecommunication circuits.
DOS (Disk
operating system): DOS (Disk Operating System) was the first
widely-installed operating system for personal computers. (Earlier, the same
name had been used for an IBM operating system for a line of business
computers.)
TCP (Transmission Control Protocol): TCP (Transmission Control Protocol) is a standard
that defines how to establish and maintain a
network conversation via which application programs can exchange data. TCPworks with the Internet Protocol (IP), which defines how computers send packets of data to
each other.
HTTP (The
Hypertext Transfer Protocol): The Hypertext Transfer Protocol (HTTP) is an application protocol for distributed,
collaborative, hypermedia information systems.HTTP is the foundation of data
communication for the World Wide Web. Hypertext is structured text that uses
logical links (hyperlinks) between nodes containing text.
HYPERLINKS:
create a hyperlink between (documents or parts of a document.
URL (Uniform Resource Locator): A URL is
the address of a specific Web site or file on the Internet. It cannot have
spaces or certain other characters and uses forward slashes to denote different
directories.
7. Short
for Internet Service
Provider, it refers to a company that
provides Internet services, including personal and business access to the Internet. For a monthly fee, the service provider usually provides a software package, username,
password and access phone
number.
8. Advantages of Email:
1. it’s free!
2. Easy to
reference
3. Easy to use
4. Easy to
prioritize
5. Global
9. EMAL Concerns:
1. Shared access
2. Virtual
exploits
3. Authentication,
authorization, and access control
4. Availability
5. Ownership
Disadvantages of Email:
1. Emotional responses
2. Information overload
3. Lacking the
Personal Touch
4. Misunderstandings
5. No Respite
10. Successful
use of videoconferencing and collaboration tools is as much about organizational
issues as it is about technology
