CHAPTER 8: GOT THE MESSAGE? ELECTRONIC COMMUNICATION Jamie

CHAPTER 8: GOT THE MESSAGE? ELECTRONIC COMMUNICATION

 JAMIE SHEN

1.  The four key elements in the communication process are sender, communication channel, receiver, and feedback.

2.  Written communication is best used when the message must be specific, will be easily understood, requires quick distribution, and can be kept for future reference.

3.  The best time to use verbal messages are used when convenient in real time and where immediate feedback is required.

      4.

5. The four ways voice and data can be sent from one location to another are Fax (Facsimile) Machines, Voice mail. Computer and internet Telephony, and Video Teleconferencing.

6. WWW (World Wide Web): The World Wide Web is a system of Internet servers that support specially formatted documents.

HTML (Hypertext Markup Language): Hypertext Markup Language, a standardized system for tagging text files to achieve font, color, graphic, and hyperlink effects on World Wide Web pages.

ARPANET (The Advanced Research Projects Agency Network): The Advanced Research Projects Agency Network (ARPANET) was an early packet switching network and the first network to implement the protocol suite TCP/IP. Both technologies became the technical foundation of the Internet.

YWAP: Young workers awareness program

INTRANET: a local or restricted communications network, especially a private network created using World Wide Web software.

WAN (wide area network): A wide area network (WAN) is a telecommunications network or computer network that extends over a large geographical distance. Wide area networks often are established with leased telecommunication circuits.

DOS (Disk operating system): DOS (Disk Operating System) was the first widely-installed operating system for personal computers. (Earlier, the same name had been used for an IBM operating system for a line of business computers.)

TCP (Transmission Control Protocol): TCP (Transmission Control Protocol) is a standard that defines how to establish and maintain a network conversation via which application programs can exchange data. TCPworks with the Internet Protocol (IP), which defines how computers send packets of data to each other.

HTTP (The Hypertext Transfer Protocol): The Hypertext Transfer Protocol (HTTP) is an application protocol for distributed, collaborative, hypermedia information systems.HTTP is the foundation of data communication for the World Wide Web. Hypertext is structured text that uses logical links (hyperlinks) between nodes containing text.

HYPERLINKS: create a hyperlink between (documents or parts of a document.

URL (Uniform Resource Locator): A URL is the address of a specific Web site or file on the Internet. It cannot have spaces or certain other characters and uses forward slashes to denote different directories. 

7. Short for Internet Service Provider, it refers to a company that provides Internet services, including personal and business access to the Internet. For a monthly fee, the service provider usually provides a software package, username, password and access phone number.

8. Advantages of Email:

1. it’s free!

2. Easy to reference

3. Easy to use

4. Easy to prioritize

5. Global

9. EMAL Concerns:

1. Shared access

2. Virtual exploits

3. Authentication, authorization, and access control

4. Availability

5. Ownership

  Disadvantages of Email:

1. Emotional responses 

2. Information overload

3. Lacking the Personal Touch

4.  Misunderstandings

5. No Respite 

10. Successful use of videoconferencing and collaboration tools is as much about organizational issues as it is about technology